Case History: Transforming Customer Experience at Kameha Poke with SNK-1527 Totem Kiosk and Viva Wallet Payment Solutions
Client Overview
Kameha Poke, a leading chain of poke restaurants in Belgium, is renowned for its fresh, customizable bowls and efficient service. As their business expanded, Kameha Poke sought innovative solutions to modernize their ordering and payment processes, aiming to elevate customer satisfaction while maintaining operational efficiency.
The Role of Our Belgian Partner
In collaboration with our trusted local Belgian partner, SN SYSTEMS successfully delivered a tailored solution to meet Kameha Poke’s unique needs. This partnership played a critical role in the seamless deployment and integration of the new technology across their locations.
The Challenge
Kameha Poke needed a solution to address:
- Long queues during peak hours, leading to potential customer dissatisfaction.
- Heavy reliance on counter staff for order-taking and payment processing.
- The need for a modern, tech-savvy solution that aligns with their innovative brand image.
The Solution: SNK-1527 Totem Kiosk Self-Order and Payment
SN SYSTEMS, in partnership with our Belgian collaborator, provided the SNK-1527 Totem Kiosk, a sleek, all-in-one self-ordering and payment solution, complemented by Viva Wallet payment terminals (Q30 & PAX A80).
Key Features of the SNK-1527 Totem Kiosk:
- Self-Order Functionality: Customers can browse the menu, customize their orders, and place them directly via the kiosk.
- Integrated Payment: Equipped with Viva Wallet terminals, the kiosk supports multiple payment methods, including card, contactless, and mobile payments.
- User-Friendly Interface: An intuitive design ensures a seamless ordering experience for customers of all ages.
- Real-Time Integration: Orders are instantly transmitted to the kitchen, reducing wait times and errors.
- Customizable Design: A branded interface and modular hardware to align with the store’s aesthetics.
Implementation
The deployment of the SNK-1527 kiosks and Viva Wallet terminals was handled efficiently by our Belgian partner, ensuring:
- Rapid Installation: Minimal disruption to daily operations during setup.
- Staff Training: Comprehensive sessions to maximize the potential of the new technology.
The Results
The collaboration between SN SYSTEMS, our Belgian partner, and Kameha Poke delivered outstanding results:
- Reduced Queues: Self-order kiosks eased congestion at counters during peak hours.
- Increased Sales: Upselling features on the kiosk interface encouraged customers to add extras to their orders.
- Enhanced Customer Experience: Faster service and a modern ordering process delighted customers.
- Optimized Operations: Counter staff could focus on customer engagement and other value-added tasks.
Client Feedback
“The SNK-1527 Totem Kiosk has been a game-changer for us. Our customers love the simplicity and speed, and our team can now focus on providing an even better dining experience. We’re excited to roll out this solution in more locations.”
– Kameha Poke Management
Conclusion
The implementation of the SNK-1527 Totem Kiosk and Viva Wallet terminals highlights the effectiveness of SN SYSTEMS and its local partnerships in delivering innovative solutions tailored to the evolving needs of the food service industry. This collaboration underscores the value of technology in improving operational efficiency and customer satisfaction.
Explore More
Ready to revolutionize your business? Learn more about the SNK-1527 Totem Kiosk or contact us today to see how SN SYSTEMS and our global partners can help your business thrive.
