Case Study – Five Guys Optimizes the Checkout Area with SN SYSTEMS Retail Pole POS Supports
Smooth customer experience, organized checkout counter, and maximum operational efficiency.
These are the key objectives that led the fast food chain Five Guys to implement SN SYSTEMS Retail Pole POS Pin Pad Stand in its stores. This solution was made possible through a close collaboration with one of our certified partners, who helped address the operational challenges of a fast-paced environment.
The Need
At Five Guys restaurants, speed of service is a crucial element, especially considering the high volume of customers visiting each location. However, one of the main issues hindering efficiency was the cluttered checkout counter, congested with payment devices and cables, making the environment impractical for both staff and customers. This disorder not only affected ergonomics for the operators but also slowed down interactions with payment terminals, increasing wait times and customer frustration.
The Solution
To meet this need for improvement, Five Guys decided to adopt SN SYSTEMS Retail Pole POS Stand, a solution designed to optimize space and ensure a smooth interaction with the payment terminal. The main features of the Retail Pole supports include:
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Visual order and cleanliness on the workspace, eliminating cables and reducing clutter.
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POS rotation and tilt, allowing for a more comfortable interaction for both the customer and the operator, enhancing the payment experience.
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Advanced protection for terminals and cables, reducing the risk of damage or malfunction, even in high-traffic environments.
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Universal compatibility with all major POS terminal models and card readers, making integration seamless.
The Result
The adoption of Retail Pole has brought numerous tangible benefits to Five Guys, significantly improving operational efficiency and customer experience. The results achieved include:
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Reduced checkout wait times, thanks to faster, uninterrupted payments.
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Improved ergonomics and comfort for operators, who now work in a more organized and optimized environment.
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A more orderly and clean checkout counter, which translates into a more pleasant visual experience for customers.
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Reduced risk of damage to payment devices, thanks to the protection offered by the supports, ensuring the terminals remain functional even in high-traffic environments.
A Small Change, A Big Impact
In conclusion, Five Guys’ decision to adopt SN SYSTEMS Retail Pole POS supports was a simple yet strategic solution that had a positive impact on both service quality and operational efficiency. A change that helped improve the customer experience while supporting the fast food chain’s growth and efficient management of its stores.
Want to optimize your checkout area too?
If you also want to improve the efficiency of your checkout station and provide a better payment experience for your customers, contact us to discover how SN SYSTEMS Retail Pole supports can make a difference.
